Welcome to Florence Fine Food, trading as Florence Deli! We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and store your data when you visit our website or engage with our services.
Information We Collect
When you shop with us or sign up for updates, we may collect:
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Personal Information: Your name, email address, phone number, and delivery address.
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Payment Information: When you make a purchase, we may collect payment details securely via our payment processing partners.
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Communication Preferences: Information you provide when subscribing to newsletters or special offers.
How We Use Your Information
We use your data to:
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Process your orders and deliver fresh products.
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Communicate with you about your orders, inquiries, or updates.
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Send you promotional emails, special offers, and news about Florence Fine Food (if you've opted in).
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Improve our website and customer experience
Marketing Communications
By providing your email address or other contact details, you consent to receiving occasional updates, special offers, and news from Florence Fine Food. You can opt-out of these communications anytime by clicking the “Unsubscribe” link in our emails or contacting us directly.
Data Storage & Security
We store your personal information securely and only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. We implement industry-standard measures to protect your data from unauthorised access, loss, or misuse.
Sharing Your Information
We do not sell or share your personal information with third parties, except as required to process your orders (e.g., payment processors, delivery services).
Cookies & Analytics
Our website may use cookies to enhance your browsing experience and gather analytics about site usage. You can manage your cookie preferences in your browser settings.
Your Rights
You have the right to:
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Access the personal data we hold about you.
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Request corrections to your data.
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Withdraw consent for marketing communications at any time.
To exercise your rights, contact us at info@florencefinefood.com.au
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Please review it periodically for updates.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out:
Email: info@florencefinefood.com.au
We’re committed to providing a safe and trustworthy experience at Florence Deli. Thank you for choosing us for your fine food needs!