Welcome to Florence Fine Food! By using our website and purchasing our products, you agree to the following Terms and Conditions. Please read them carefully before placing an order.
Who We Are
Florence Fine Food is an online store based in Perth, Western Australia, specialising in handcrafted fresh pasta, sauces, and marinated gourmet products. All items are prepared with premium ingredients and delivered fresh to your door.
How It Works
Ordering is simple:
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Browse our curated selection online and choose your favourites.
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Add items to your cart and complete checkout.
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You’ll receive an email confirmation with your order details.
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We prepare all orders fresh and ship them in refrigerated packaging to maintain quality during transit.
Product Availability
Product availability may vary depending on seasonal ingredients and production schedules. If an item is out of stock, we’ll notify you and offer an alternative or a refund.
Prices and Payment
All prices are in Australian Dollars (AUD) and include GST. Shipping fees are calculated at checkout based on your delivery address.
We accept:
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Credit/Debit Cards (Visa, MasterCard, AMEX)
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Apple Pay / Google Pay (if available)
Orders are processed once full payment is received.
Shipping and Delivery
We currently deliver across Perth metro and selected areas in Western Australia. Deliveries are made using refrigerated couriers to ensure product freshness.
Delivery windows and cut-off times are specified during checkout. You will receive tracking updates via email or SMS.
Returns & Refunds
Due to the perishable nature of our products, we are unable to accept returns for change of mind.
However, if your order arrives damaged, spoiled, or incorrect, please contact us within 24 hours of delivery with photos and a description of the issue. We will arrange a replacement, store credit, or refund where appropriate.
We are committed to quality and customer satisfaction—don’t hesitate to reach out if something’s not right.
Subscription Terms (If Applicable)
Florence Fine Food may offer subscription boxes or recurring orders for selected products.
By subscribing, you agree to recurring charges according to the frequency selected. You can pause, skip, or cancel your subscription at any time via your account dashboard or by contacting us directly, with at least 48 hours' notice before your next scheduled delivery.
Introductory offers or discounts are valid for first-time subscribers only unless otherwise stated.
Privacy Policy
We take your privacy seriously. When you shop with us, we collect certain personal data (such as your name, address, email, and payment details) to fulfil your order and provide customer support.
We do not sell or share your personal data with third parties, except as required to process payments, manage logistics, or comply with legal obligations.
All data is stored securely in accordance with Australian privacy regulations (Privacy Act 1988).
You may contact us at any time to access, update, or delete your personal data.
Contact Us
For questions about your order, our products, or these Terms, please contact:
Florence Fine Food
Perth, WA, Australia
Email: info@florencefinefood.com.au
Phone: 0421511047